Terms & Conditions
refunds and cancellations
If you are unable to attend all or part of a term due to illness, holidays, or other reasons, Happy Cubs is not obligated to provide refunds or credits.
- Cancellations prior to 14 days before the course start date: A refund will be issued, less a €10 booking fee.
- Cancellations within 14 days before the course start date (up to 8am the day before): A refund will be issued, less a €30 cancellation fee.
- Cancellations after the term has started: Refunds or credits will not be provided.
If the pool or venue is unavailable for a short period of time due to repairs, we will, if possible, offer an alternative class at another venue. If no alternative is available, Happy Cubs will provide either a credit toward your next term’s fees or a refund for the affected class.
In the event that Happy Cubs classes are cancelled due to a government directive, such as a pandemic or red weather warning, refunds, credits, or courtesy classes will not be provided for any cancelled classes.
cub courtesy class
We offer a Cub Courtesy Class option for missed lessons during the term, allowing you to attend up to two courtesy classes per term. To qualify, you must log your absence in your online account at least 24 hours in advance and there must be availability in another pool location.
Cub Courtesy Classes can be booked through your member portal but are subject to availability and may not always be possible if classes are full. These classes must be used within the current term and cannot be carried over to a new term.
Please note that refunds are not available for any missed classes during the term. Thank you for your understanding.
baby and toddler swimwear
All babies and toddlers must wear both a swim nappy with a neoprene nappy on top. Happy Cubs reserves the right to refuse entry to any baby and toddler who is not wearing the appropriate swimwear. If your toddler is potty trained for a long time, you do not need to use the swim nappy. Please note that babies or toddlers wearing a wetsuit must still wear a swim nappy and neoprene happy nappy underneath.
We can’t accept payment by cash at venues to avoid person to person contact. You can buy swimwear from our online shop and collect at the pool. If you forget to bring your bear cub’s swim nappy to class, we can give you a new nappy at the pool, and send you a payment link by email to pay for your nappy. We regret that we cannot lend nappies for classes or take nappy returns.
safety
Do not change your baby or toddler on any raised surfaces such as benches to reduce risk of injury. Happy Cubs is not responsible for the disposal of nappies after lessons. Please dispose of dirty nappies in the designated nappy bins provided in each changing room. If you borrow a neoprene happy nappy from the teacher, please leave it on the poolside at the end of the class or at the front desk before you leave.
valuables
Happy Cubs cannot accept any responsibility for the loss or damage of any personal belongings. To avoid losing valuable jewellery in the water we advise removing all jewellery before entering the pool. All property left in changing rooms or on poolside is left at your own risk. This includes all property left in reception areas outside changing rooms or outside the venue entrance e.g. buggies/car seats.
medical conditions
If any baby and toddler, or guardian taking a baby or toddler to a class, has any known or suspected medical condition, we ask that you please consult your doctor before attending our classes. This applies for all healthcare related concerns. Please inform Happy Cubs of any medical conditions at time of booking or, if at a later date, in writing by email. We promise all information received will be treated with sensitivity and in complete confidence.
illness
Please do not attend class if you or your child have any of the following illnesses:
- ear infection
- vomiting
- diarrhoea
- chickenpox
- impetigo
- conjunctivitis
- Covid-19
If your child has been vomiting or had diarrhoea, please wait 48 hours after they are clear of symptoms before returning to classes. Always ask your doctor if it’s ok to return to classes after an illness.
photography
Please do not take any photos during your class. If you want to take a photo of your bear cub in the pool or at a Music Cubs class, please move over to the side and take a photo with no other bear cubs or mama & papa bears in the background. Please never post any photos of other bear cubs on social media.
From time to time we use photographs to promote lessons on our social media and website. This will never be done without your consent. Happy Cubs will always inform you before any planned photography by our team.
By booking into a Happy Cubs class, you are agreeing to our terms and conditions as set out above.
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